Return & Refund Policy

Effective Date: March 4, 2023

At Alpine Slats, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

You may return eligible items within 30 days of receiving your order.

To qualify for a return:

• The item must be unused and in its original condition.
• The item must be returned in its original packaging.
• Proof of purchase is required.

Products that have been installed, modified, or damaged after delivery are not eligible for return.

Non-Returnable Items

The following items cannot be returned:

• Custom-made or made-to-order products.
• Clearance or final sale items.
• Gift cards.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed to your original payment method within 5–10 business days, depending on your payment provider.

Original shipping charges are non-refundable unless the return is due to our error.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery with photos of the issue.

We will arrange a replacement or refund at no additional cost.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrectly shipped.